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[–][deleted] 3 insightful - 1 fun3 insightful - 0 fun4 insightful - 1 fun -  (0 children)

20% is for excellent service. Did you keep my water glass full, remember my hot sauce, etc.?

Chances are, you fucked something up, and in my book that means less than 15%. I say "less than" because the standard was always 15% before butthurt waitstaff got access to the internet and manufactured the 20% figure out of thin air. So although I go along with the 20% guideline, my willingness to do so goes away at your first fuck-up.

I'd challenge you to produce an etiquette book produced before 2005 that mentions any guideline other than 15%.