you are viewing a single comment's thread.

view the rest of the comments →

[–]NorfolkTerrier 3 insightful - 1 fun3 insightful - 0 fun4 insightful - 1 fun -  (1 child)

Outbound call center. Uggghhhh. Even when you're working for a big company doing "legitimate" business from a database of people who specifically gave your company their number and agreed to receive calls, there was still a ton of utter bullshit.

  • They'd recycle the same bad leads over and over again because someone hanging up on you before you can rebut them 3 times doesn't count as a real "not interested."

  • If someone managed to have enough patience to get through the call, the "not interested"s would cycle back into the system after a couple months anyway.

  • If someone said "Take me off your call list," you weren't allowed to put them on the do not call list. They had to specifically ask to be put on the do not call list.

  • When someone was mad enough about the umpteenth followup call, I'd just put them down as "wrong number" in the database because that was the one way to stop the calls that didn't fuck up your percentage. As far as I was concerned, it was the "wrong number" for us to be calling.

In the interview they said it'd be all inbound. I think I said that stupid script more times than I've said "I love you" to my family and friends. Fuck that place, I quit without even having anything else lined up. Lasted a few months and that was more than most people.

[–]theFriendlyDoomer[S] 1 insightful - 1 fun1 insightful - 0 fun2 insightful - 1 fun -  (0 children)

In the interview they said it'd be all inbound.

I've done inbound before, and that was bad enough. I can't imagine outbound.