My feedback to Amazon on my last support inquiry

submitted by fschmidt from (self.nonmorons)

I sent Amazon the following:

The Amazon UI is getting worse fast. First Amazon Music became unusable so I switched to Spotify. Then Prime Video became unusable so I have just stopped watching movies until I have the time to look for an alternative. And now the most basic search results have become useless. The old search results had one result per row with enough info. The new grid search results are useless.

Is it a coincidence that Amazon's UI went bad at the same time that Amazon began supporting the policies of the satanic global elite? I don't think so. Evil people can't make good products. I will leave Amazon soon.

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[–][deleted] 1 insightful - 1 fun1 insightful - 0 fun2 insightful - 1 fun -  (2 children)

Why did it take you this long to realize that Amazon sucks? Also, did you really believe that Amazon has been independent at all in the past decade? I mean, seriously, Amazon as a corporation has sucked for years now.

[–]fschmidt[S] 6 insightful - 3 fun6 insightful - 2 fun7 insightful - 3 fun -  (1 child)

Do you mean that Amazon sucks ethically or that Amazon sucks as a service? Because I think that basically everything sucks these days, so I pretty much just use the least bad service/product that I can find.

What do you use for books instead of Amazon?

[–][deleted] 1 insightful - 1 fun1 insightful - 0 fun2 insightful - 1 fun -  (0 children)

Local stores, libraries (there are ways to safely get library books indefinitely) and if those don't work, there are various reputable depository websites, and sites such as ebay and craiglist.

[–]Jesus-Christ 2 insightful - 2 fun2 insightful - 1 fun3 insightful - 2 fun -  (0 children)

Streaming services are trash, just use an SD card and download all of your songs in FLAC.

[–]C3P0 1 insightful - 1 fun1 insightful - 0 fun2 insightful - 1 fun -  (0 children)

It makes sense to show more than result per row because the most common screen sizes are becoming 2560 * 1440 and 3840 * 2160. What is your resolution?

On the other hand, you must be right in a way because search engines, social media, etc. still show content by row with 1 comment, picture, etc. per row.

[–]fschmidt[S] 6 insightful - 3 fun6 insightful - 2 fun7 insightful - 3 fun -  (4 children)

On a related note, does anyone know of a good alternative to Amazon for buying books?

[–]trident765 2 insightful - 1 fun2 insightful - 0 fun3 insightful - 1 fun -  (0 children)

Library. With my library you can even check out e-books online, without having to go to the library.

[–]bobbobbybob 2 insightful - 1 fun2 insightful - 0 fun3 insightful - 1 fun -  (2 children)

https://www.bookdepository.com/

good prices, cheap shipping. and far less ******* than amazon

[–]fschmidt[S] 7 insightful - 2 fun7 insightful - 1 fun8 insightful - 2 fun -  (1 child)

https://www.bookdepository.com/help/topic/HelpId/35/About-us#helpContent

"Book Depository was acquired by Amazon in 2011"

[–]bobbobbybob 1 insightful - 1 fun1 insightful - 0 fun2 insightful - 1 fun -  (0 children)

oh bollocks!

[–]trident765 2 insightful - 1 fun2 insightful - 0 fun3 insightful - 1 fun -  (2 children)

Sounds like they are transitioning from the growth stage to the milking stage. A good UI helps a company gain and keep users. Amazon is now stopping caring about UI because they realize they've saturated their user base, and they know they will never lose it. Now their sole focus is on maximizing their profits per user.

[–]fschmidt[S] 8 insightful - 2 fun8 insightful - 1 fun9 insightful - 2 fun -  (1 child)

For the milking stage, they should have just left their UI alone. When was the last time Coke changed their recipe?

I think Amazon is just becoming evil and dysfunctional. Unlike social media companies, Amazon is not a natural monopoly. There are plenty of other online retail sites. Amazon became successful because they actually had a good service. They could easily lose their lead in retail.

[–]trident765 1 insightful - 1 fun1 insightful - 0 fun2 insightful - 1 fun -  (0 children)

If a company is indifferent to UI, this does not mean they will leave UI alone. When UI does not matter, this means the CEO has more reason to appoint his incompetent buddy to lead the UI development team than the most competent person for the job.

No one wants to use Facebook's competitor because none of their friends use Facebook's competitor. No one wants to buy from Amazon's competitor because there are no sellers who use Amazon's competitor. If a friend uses Facebook's competitor, no one will join them because of the overhead of signing up. If a seller does use Amazon's competitor, no one will buy from him because of the overhead of signing up. What is the difference?