The Bible says that God is able to save a soul from hell. Many don't read the Bible, or they misinterpret it.

Psalms 86:13 For great is thy mercy toward me: and thou hast delivered my soul from the lowest hell.

But it's not so easy to be "returned to safety" after living a life of sin, showing no repentance, and rejecting the act of salvation Jesus provided for us on the cross. Rebellious souls like this will have to atone for their guilt of sin in another way that is much more painful.

When a wicked man dies in his sins, he enters the spirit realm in the same spiritual condition: wicked. And since he rejected the Savior, who is the Truth and the Light, the wicked man finds himself in darkness, devoid of light. He will have a long journey to come to the Light. It's much easier to receive salvation now while we are still in the physical body. But even then, it is a journey. Those that call on Jesus will be led safely to the goal of eternal life. But those that refuse to call on Jesus will be tormented, by their choice, not his, because they reject the truth and the way that leads to life.