Some aspects of it are great. Like Facebook. If you have a specific thing you want to learn about and gauge public opinion on, Reddit and Facebook are good places to check out.

Example, I have a ridiculously expensive smart-watch, a Garmin 5X. I've had it about 3 or 4 yrs now, wondering if worth paying nearly a grand for the 6X? Is it much of an upgrade? Are people finding issues or problems with it?

Who to ask?

So you just go to fuckbook or reddit and type it in. Likewise I often find i'll get faster, more useful answers by asking a company in public than I ever do filling in some contact form.

My point is, they are useful and there's no need to cut yourself off from them. Just don't bother with them for anything outside of that kind of use-case.