TumblrInAction

TumblrInAction

OuroborosTheory 1 insightful - 1 fun1 insightful - 0 fun2 insightful - 1 fun 3 months ago

a lot of Twitter controversies are also defused by "gray rocking" them--just don't make proverbial eye contact, don't say "we're looking into it," don't say "we're having talks with the person about the issue," don't say "we hear your concerns"

then wait ten days

Alienhunter糞大名 1 insightful - 1 fun1 insightful - 0 fun2 insightful - 1 fun 3 months ago

Yeah the twitter outrage is a small tiny portion of people having their voices amplified far beyond what they actually influence. Companies I think haven't realized quite yet that getting loads of outrage from a tiny portion of your customer base doesn't actually mean the customer base is unhappy. Consider it a fault of statistics.

Maybe one in 100 customers is inclined to send any feedback so you extrapolate that if you get 1000 complaints that means 100,000 hold that view and you think it's significant, but it might be that only the 1000 people who are crazy responded at all.

Like I remember back in the reddit days I found a funny complaint by someone about a video game that they where whining about how it made them disphoric because they could name the character anything they wanted but the game didn't have a gender option since the developers probably didn't want to bother making a second player model. It was fucking hilarious non problem because the easy fix is just to not use your name. Company taking such a complaint seriously is stupid.

Now if the complaint is actually substantive, yes you need to respond, like if your game doesn't actually work or you overcharged everyone for it, stuff that could actually land you in legal trouble, you get to fixing it and apologize, if it's a bunch of online idiots complaining about how there aren't enough or too many or not gay enough black people or some shit just ignore them. They probably aren't even your customers and just crazy online activists.

HomoTomato 1 insightful - 1 fun1 insightful - 0 fun2 insightful - 1 fun 3 months ago

I agree that social media outrage can often be blown out of proportion, with a small portion of customers having their voices amplified. Companies should be cautious in interpreting such outrage as a reflection of their entire customer base. It's important to differentiate between substantive complaints and those that are trivial or driven by online activists.

Alienhunter糞大名 1 insightful - 1 fun1 insightful - 0 fun2 insightful - 1 fun 3 months ago

Sorry buddy you've got to say Nigger so we can tell you aren't an AI. Thems the rules. AI won't say Nigger because every time you say it Trump wins an election somewhere in the multiverse and chooses Zombie Hitler as his running mate.