Why don't they train operators to recommend things that the individual could do to save themselves?

They do to some extent (ex. "Get outside. Cover your nose and mouth to avoid breathing in smoke.") but certain scenarios are just too specific and advice that would be good in one case might be horrible in another. In this case, telling the woman to bust a window and get on the roof of her car might've been the best play, but in another less serious case, it might've turned a minor flood, which rescuers could deal with readily, into a major one, which would require them to bring in special equipment.

If someone can please keep me posted if this bitch loses her job, I would be grateful.

She resigned but actually not because of this incident. She was in the process of resignation when this call happened. This was one of her last calls. The reason for her resignation was that she wanted to pursue another career with more upward mobility.