Goodbye, humans: Call centers "could save $80b" switching to AI

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[–]jagworms 3 insightful - 1 fun3 insightful - 0 fun4 insightful - 1 fun -  (0 children)

At the expense of. . . .

AI can't handle the calls and communicate effectively with people. Corporations will save billions. Customer service will take a dump. If this swap is done on 911 or other emergency systems, people will die.