Goodbye, humans: Call centers "could save $80b" switching to AI

submitted by [deleted] from theregister.com

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[–]magnora7 5 insightful - 2 fun5 insightful - 1 fun6 insightful - 2 fun -  (4 children)

They already have automated phone decision trees and automated billpay over the phone. They will probably just keep expanding that as AI is able to take on more tasks. Registering customer complaints will probably become automated at some companies.

If this technology is taken to an extreme, a person could go their whole life without conversing with another actual human being. And if the technology is good enough, they might not even know it.

[–]chickenz 2 insightful - 1 fun2 insightful - 0 fun3 insightful - 1 fun -  (2 children)

HOW DO WE KNOW THAT YOU AINT NO BOT?

[–]Canbot 3 insightful - 2 fun3 insightful - 1 fun4 insightful - 2 fun -  (1 child)

Magnora is an anagram of anogram. I think you might be on to something.

[–]chickenz 1 insightful - 1 fun1 insightful - 0 fun2 insightful - 1 fun -  (0 children)

its probably one of those tranny robots.

[–]Canbot 4 insightful - 2 fun4 insightful - 1 fun5 insightful - 2 fun -  (2 children)

Good. Call center workers are the worst.

[–]chickenz 1 insightful - 1 fun1 insightful - 0 fun2 insightful - 1 fun -  (0 children)

https://www.youtube.com/watch?v=tJF9k1R0bPc

[–]chickenz 1 insightful - 1 fun1 insightful - 0 fun2 insightful - 1 fun -  (0 children)

Automated program that fools telemarketers

https://youtu.be/E3qAItE7lxw

[–]package 3 insightful - 3 fun3 insightful - 2 fun4 insightful - 3 fun -  (0 children)

Call centers might as well be AI-staffed already given how rigidly they stick to scripts regardless of what the caller says.

[–]IkeConn 3 insightful - 2 fun3 insightful - 1 fun4 insightful - 2 fun -  (0 children)

I refuse to talk to a robot.

[–]jagworms 3 insightful - 1 fun3 insightful - 0 fun4 insightful - 1 fun -  (0 children)

At the expense of. . . .

AI can't handle the calls and communicate effectively with people. Corporations will save billions. Customer service will take a dump. If this swap is done on 911 or other emergency systems, people will die.

[–]NuclearBadger 2 insightful - 2 fun2 insightful - 1 fun3 insightful - 2 fun -  (0 children)

80b less to fucking india? yes please.

[–]cm18 1 insightful - 1 fun1 insightful - 0 fun2 insightful - 1 fun -  (0 children)

"I'm sorry Dave, I can't do that."