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[–]Intuit 2 insightful - 1 fun2 insightful - 0 fun3 insightful - 1 fun -  (0 children)

Once you push businesses towards automation, you don't go back, because the development cost has been paid and now they're cheap. They thought the choice was between ~$10 or whatever, or $15 an hour. They didn't realize that the other option was $0/hr. A business can't pay someone more than they're worth.