Every industry it touches is being transformed by automation. By requiring less human intervention, it significantly boosts productivity, efficiency, and error reduction. Even in the field of medicine, the same is true. Both hospitals and outpatient care facilities handle a considerable volume of operational duties. The burden increases with the size of the organisation. Automation in healthcare industry can lessen this burden and improve workflow effectiveness. When automation was implemented a few years ago, patients had to phone the hospital, wait in line, ask about the available time slots, and then choose a time. A staff member would have needed to answer every phone, check a calendar for availability, and notify the patients on the other end of the line. A patient was required to call back and repeat the entire process if they were unable to attend for whatever reason.