Empire support is useless?

submitted by shwing from (self.darknetmarkets)

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[–]BenedictMinistry of Defence 1 insightful - 1 fun1 insightful - 0 fun2 insightful - 1 fun -  (3 children)

How would you expect the market's support staff to verify that you are the owner of the account? Would you want them handing over your account to any random person who submitted a ticket under another account? Put yourself in their (and everyone else's) shoes.

when I went to export the key to my persistence drive it somehow corrupted

This is why it's important to backup certain things like your keypair, passwords, links, etc.

rebooted tails only to find out that I can't access my account

Try this: Go into the persistence settings and see if the box for the GPG app became un-ticked and re-tick it (reboot may be required). This is known to happen on occasion.

I've been wanting to finalise

Worst case, I wouldn't worry too much about that. The orders will eventually auto-finalize.

[–]DrHorribleMaster of Delusion 2 insightful - 1 fun2 insightful - 0 fun3 insightful - 1 fun -  (0 children)

rebooted tails only to find out that I can't access my account

Try this: Go into the persistence settings and see if the box for the GPG app became un-ticked and re-tick it (reboot may be required). This is known to happen on occasion.

I had this happen to me recently. Going in and rechecking the boxes and rebooting fixed things.

[–]shwing[S] 1 insightful - 1 fun1 insightful - 0 fun2 insightful - 1 fun -  (1 child)

I would expect them to have some way of verifying, otherwise what's the point in their ticket system having a prepopulated drop-box option for "account recovery" if they're just going to ignore and close out all account recovery tickets without any investigation? I have my original account's mnemonic, knowledge of transaction history, knowledge of when and how much was deposited into the site wallet; yeah it's not absolute proof but it's the best you could ask for. But they're simply not asking.

Unfortunately I never had my GnuPGP private keys saved on persistence via the settings, I've been exporting them manually into a .asc file in the persistence folder, so I can't recover them using what you suggested, thanks for the suggestion though. It's something I'll start doing from now on to avoid this possibility happening again. And yeah they'll be auto-finalising soon enough, I'd just like to be able to finalise so the vendor can get what they're owed sooner

[–]BenedictMinistry of Defence 1 insightful - 1 fun1 insightful - 0 fun2 insightful - 1 fun -  (0 children)

Well, if anyone could have their account restored, I'd say it's probably you. You certainly have plenty of info relating to your account.

Maybe their support just sucks. ;)