Police in England have massive funding issues. In many areas, they will not investigate crimes like burglaries, car theft, physical assault etc. But they will always find the time to pursue people for 'hate crimes' on twitter, of course (which means making a comment not in line with trans orthodoxy).

I think initially police dismissed this case, but then had to pay attention to it once it blew up into a huge deal in the media. Who knows if that led to arrest, charges etc. in the long term. Also, after it became a big media deal, one half of this couple wrote some dreadful media piece where she spent the whole time hand-ringing over being too 'privileged' because she was white. After experiencing a homophobic attack. God, it was such a wasted opportunity. Like, she could have spent the article drawing attention to all the difficulties and dangers LGB people still face, and say that disproportionately those issues will also be experienced by those who are less well off/ethnic minorities, and tell people what they could do to help (charity donations or whatever). Instead she just talked about how she was a bad person because she was a white woman who experienced a hate crime and eventually got people to give a shit.